How to keep selling when the network is down
In many markets and shops, the network drops at the worst moment: a customer is waiting, you are in the middle of a sale, and the app stops loading. If your records depend on a steady connection, you either lose sales from your records or go back to the exercise book. An offline-first app solves this.
What "works offline" should mean
Offline does not mean the app only opens without internet. It means you can keep recording sales, and the app saves them safely on your phone or computer, then sends them to your account automatically when the connection comes back.
The important details are that nothing is lost if you close the app, and that a sale is never counted twice when it is sent.
How to set it up so it works when you need it
- Install the app on your phone's home screen (or your computer) so it opens like a normal app.
- Open it once while you are online so it can save your products and prices on the device.
- Open it online at least once a day, even briefly, so the saved information stays fresh and any waiting sales are sent.
- Keep your phone charged and storage free. A full phone can fail to save anything.
Habits that keep your records complete
- Record sales as they happen, whether you have signal or not.
- Before closing for the day, check that nothing is still waiting to be sent.
- If you have several staff, make sure each of them has opened the app online recently.
- Do big changes, like editing prices or adding many products, when you have a good connection.
What cannot work offline
Some things need the internet by nature: signing in on a new device for the first time, paying for a subscription, and seeing sales your other staff have recorded on their phones. Everything you do in the shop day to day can wait for the network.
How LogBase handles it
LogBase is installed like an app and keeps recording sales without internet. Offline sales are saved on the device and sent to your account when the connection returns, without being counted twice. A "Saved sales" page shows anything still waiting.
It works the same on a phone, tablet or computer, in every plan, including the free one.