Refund Policy

Every new business has a 14-day free trial of the Business plan. You do not need to enter a card. Use that time to check that LogBase works for your shop. You are only charged if you choose a paid plan and pay for it.

Because of the free trial, subscription payments are not refunded once made. This applies to monthly and yearly payments, and we do not give part refunds for the unused part of a period.

If you have been charged by mistake, for example twice for the same period, or charged after you had switched off automatic renewal, tell us at tronixxware01@gmail.com within 14 days of the charge. Please include the email on your account and the Paystack payment reference. If we confirm the error, we will refund the amount in question to the card that was charged.

• You can cancel at any time by turning off automatic renewal in the Billing page of the app.
• Once it is off we will not charge you again.
• You keep your paid plan until the end of the period you already paid for.
• After that your business moves to the Free plan. Your data is kept, and you can subscribe again whenever you like.

An approved refund goes back to the original card through Paystack. The time it takes to show in your account depends on your bank and is usually several working days.

Write to us at tronixxware01@gmail.com or see our contact page. You can also read our Terms of Service.